Parkland Medical Center is dedicated to continually improving the standard of care and overall patient experience. The Patient and Family Advisory Council (PFAC) at Parkland was established to provide a forum for patients and families to voice their thoughts or concerns. Consisting of past and present patients and family members, advisors help implement changes to improve or enhance services at the hospital.

Patient and family advisors help us by:

  • Sharing stories about their hospital experience in training sessions for nurses, doctors, and other hospital staff.
  • Helping to create materials and plans for improving health care quality and safety for all patients.
  • Providing input on how to improve our policies and care practices.
  • Giving feedback about their hospital stay.
  • Letting us know what went well and what we can do better

Goals of the PFAC include:

  • Providing an effective mechanism for receiving and responding to consumer input.
  • Improving efficiency in planning to ensure that services really meet consumer needs and priorities.
  • Increasing understanding and cooperation between patients and families and staff.
  • Promoting respectful, effective partnerships between patients and families and professionals.
  • Offering a forum for developing creative, cost-effective solutions to problems and challenges faced by the program or organization.
  • Supplying a link between the program, its surrounding community, and community groups.
  • Providing increased emotional support and access to information for patients and families.

How can I become involved?

If you are interested in learning more or joining Parkland’s PFAC, please contact MaryBeth Hillard, Patient Safety & Risk Management, at (603) 421-2207 or via email.