Parkland Medical Center provides an unsurpassed level of care for the best patient outcomes. Your positive patient experience begins with resources highlighted here.
Registration
Check in at the hospital Registration Desk on the day of your procedure. For your convenience and to speed up the check-in process, you can preregister online for a screening mammogram and for your scheduled procedures. If you prefer, our registration representatives can assist you with preregistration when you call (603) 421-2277.
When checking in, your registration representative will photocopy your insurance and photo identification cards and ask you to verify information and sign all necessary forms, including:
- Consent to receive services
- Authorization to bill insurance
- Acknowledgement of billing policies for the services provided
You may be asked for a list of your current medications and to provide a copy of any advance directives, if you have them.
Parking
You’ll find convenient, complimentary parking for hospital patients and visitors in the hospital’s main parking lot across from the main entrance to the hospital. Handicapped parking is available in the lot.
Preparing for Your Visit
- Find the information you need to prepare for your visit — outpatient or inpatient — including what to bring, transferring your medical records and preparing for a procedure.
- Know your rights and responsibilities as a Parkland Medical Center patient.
- Plan ahead. Learn about advance care planning and end-of-life-decisions.
- Get information on our team of hospital professionals who work together to deliver the best possible treatment and outcomes during your stay with us.
- If directed to, make a list of your current medications—including vitamins, herbs and over-the-counter medications—to bring with you. Get a Personal Medication Record form.
- Find out about our range of amenities for patients and visitors.
Preparing for Your Return Home
When your doctor decides you’re ready to leave the hospital, you’ll receive a discharge order with instructions for follow-up care, such as medication, dietary requirements and your next scheduled appointment with your doctor. You’ll also stop by the hospital cashier to settle your account. Then, you’ll be escorted by a hospital representative to your waiting transportation. You may want to arrange with a family member or friend to take you home.
Case Management & Social Services
Coping with an extended hospital stay or an emergency can be difficult. Our Case Management/Social Services Department can help you with the personal side of medical care. Our case managers act as advocates for patients and their families and can arrange for a variety of support services. We’re available to help you and your family with discharge planning and to coordinate follow-up care, if needed, when you leave the hospital. We’re also here for you when you need crisis intervention.
If you have a problem or concern while you’re in the hospital, call extension 2262 to speak to one of our case managers. From outside the hospital, call (603) 421-2262.
Patient Safety
We continually strive to ensure the highest level of patient safety at Parkland Medical Center using best practices, advanced technology and increased patient involvement in healthcare decisions. Review our commitment to patient safety.
Billing, Insurance & Financial Information
At Parkland Medical Center, our approach to managing billing and insurance coverage is yet another way we work to provide you with exceptional, caring service.
Pricing Information
We're committed to providing you with access to pricing estimates for common procedures and services, as well as other resources to help with the financial aspect of your healthcare. Financial counselors are available to answer your questions before and during your stay at Parkland. If you have questions regarding your account and want to speak to a customer service representative, call (866) 482-1972 Mon - Fri: 8:30am - 5:00pm.
Pay Your Bill
Pay Online
In our continuing effort to provide you with easy, reliable and secure billing services, we offer online bill pay, accepting VISA, MasterCard, American Express and Discover credit cards. Find out more by speaking with one of our customer service representatives. Call (866) 482-1972 Mon - Fri: 8:30am - 5:00pm.
Pay by Mail
Payments by mail should be sent to:
Parkland Medical Center
P.O. Box 740760
Cincinnati, OH 45274-0760
Billing & Insurance Frequently Asked Questions
Here are some frequently asked questions and answers regarding billing and insurance at Parkland Medical Center.
Services you receive at Parkland Medical Center are often provided by different doctors, including radiologists, cardiologists and other specialists. They're legally required to submit separate bills. If you have a question about a specific bill, call the number provided on the statement you received.
Your insurance may have denied a claim for one or more of the following reasons:
- The service you received was not covered under your plan.
- The insurance information you provided was incorrect.
- You received service from a physician outside your plan's network.
- You were not covered by your plan at the time you received care.
- Your primary care physician did not process a referral for the services you received before they were rendered.
For a detailed explanation, contact your insurance company directly.
Yes. Payment arrangements can be made with Parkland Medical Center by contacting our billing department toll-free at (866) 482-1972.
Yes. At Parkland Medical Center, we have an extensive charity care and financial assistance program, including help for those who are uninsured. Learn more about our charity care and financial discount policy.
If you have any questions about your statement or believe there is an error, contact our billing department toll-free at (866) 482-1972.
Read your insurance information closely to make sure you followed all guidelines for referrals, or call your insurance company for assistance. If you don't follow your plan requirements, it could result in more out-of-pocket expense for you. Your primary care doctor plays an important role in this process, so be sure to communicate with him/her.
Within 24 hours after receiving emergency services from Parkland Medical Center, you need to contact your primary care physician or your insurance company to explain your circumstances and ask for authorization.
Financial Assistance & Counseling
At Parkland Medical Center, we're committed to providing exceptional healthcare to everyone, regardless of financial status. Our financial counselors can help you identify ways to fulfill your financial responsibility. To learn more about our charity care and financial discount policy or to speak with one of our financial counselors, call (866) 482-1972 Mon - Fri: 8:30am - 5:00pm.
Managed Care & Insurance
When choosing a medical insurance plan, it's important to understand exactly what's covered and whether or not the plan meets your needs. Read the plan carefully, know the details and ask as many questions as necessary to help you make the right decision. You may want to consult independent resources for help, such as:
Parkland Medical Center's comprehensive range of services and our commitment to quality and cost-effectiveness make us a key managed care provider in the region. We enact programs to improve our performance in virtually every area of healthcare. We participate in all major insurance and managed care programs in Southern New Hampshire. To confirm that your particular plan includes Parkland Medical Center, contact your insurance company.
Contact Us
Call our Consult-A-Nurse® team 24/7 at (877) 642-2362 to find a specialist, schedule an appointment and learn more about services at Parkland Medical Center.
Preregistration
Phone: (888) 327-8882
Mon - Fri: 8:00am - 8:00pm
Outpatient Registration
Phone: (603) 421-2281
Mon - Fri: 6:30am - 8:00pm
Sat: 8:00am - 12:00pm
Central Scheduling
Phone: (603) 421-2458
Mon - Fri: 8:00am - 6:00pm
Admissions
Phone: (603) 421-2153
7 days a week – 24 hours a day
Preoperative Testing
Phone: (603) 432-1500, ext. 3390
Mon - Fri: 9:30am - 3:30pm