When your family member, friend or loved one is admitted to the Intensive Care Unit at Parkland Medical Center for close monitoring and treatment, rest assured their health is our highest priority.

Exceptional Care for Critically Ill Patients

Our specially trained staff provides total care for patients who need close observation and treatment, but we rely on your help and support to deliver the best possible care. We welcome your questions and concerns. We ask that you follow guidelines and visitor hours established for our patients’ well-being.

Visiting Hours

Parkland Medical Center allows 24-hour patient visitation with patient agreement and at the discretion of the nursing staff. If you need to visit after 8 p.m., enter through the Emergency Department and you will be escorted to your destination.

Help us observe quiet hours, 2:00pm - 4:00pm daily, to help our patients heal. Ask the nursing staff about the special circumstances that might allow you to visit during these periods.

Guidelines for Visiting the Intensive Care Unit

Our visitor guidelines are designed to provide critically ill patients with the best possible setting for recovery and renewal. Special accommodations may be possible upon request.

To help us help your loved one, please:

  • Limit ICU visitors to two at the patient’s bedside during regular visiting hours
  • Exchange visitors and information in the waiting areas, not at the bedside or in doorways
  • Use the waiting area when not visiting in the patient’s room to help limit traffic in hallways, doorways and the unit itself to help us comply with all fire and safety regulations and patient confidentiality rules
  • Use hand sanitizers on the wall near the door of each room when entering and leaving; infection control guidelines are set to help patient recovery – GEL IN and GEL OUT
  • Do not bring flowers, plants or animals into the ICU
  • Do not eat or drink in the ICU
  • Limit cell phone use and keep conversations in a quiet tone; set phone ringers on low volume or vibrate
  • Consider the risk to ICU patients and the need for your visit if you have a fever or symptoms of an infectious illness (cold, flu); if you might be ill, reschedule your visit
  • Provide direct supervision for children; for safety reasons, please keep toddlers and infants at home
  • Rest and take care of yourself so you’re in the best possible health to help your loved one’s recovery
  • To protect your loved one’s health, step out of the ICU when requested while we perform procedures or stabilize a patient

Patients should send clothes and valuables, including money and jewelry, home with a trusted family member as we cannot be responsible for these items. In accordance with our guidelines for all visitors, we maintain a strict no-weapons policy.

Your Designated Primary Contact Person

Please designate one person as the primary contact person to receive updates on your loved one’s condition from the critical care nursing staff. All phone inquiries about the patient’s condition will be referred to the patient’s designated contact person.

This primary contact person will receive a privacy code to use with the patient’s name when calling for updates. When we have both the patient’s name and privacy code, we’ll transfer your call to the nurse caring for the patient. Our nurses will contact this spokesperson if there’s any change in your loved one’s condition.

Take Care of Yourself

Because the best thing you can do for your loved one is to stay healthy, we encourage you to take breaks and go home to rest. If you leave, we can provide you with a beeper to keep you informed as needed.

Let our staff know if you’d like to visit with a member of the clergy. Our staff can make arrangements with a member of your clergy.