Parkland Medical Center
July 26, 2017

Derry, NH – Eileen Keefe, MSN, RN, CPXP, CNL, NE-A, Chief Nursing Officer of Parkland Medical Center, recently achieved the Certified Patient Experience Professional (CPXP) designation. With this certification, Keefe joins an elite group of healthcare professionals nationally committed to ensuring the best in experience for all they care for and serve.

The certification, awarded by Patient Experience Institute (PXI), signifies that recipients possess the qualities of a leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences with knowledge and practical experience necessary to pass a rigorous examination.

“At Parkland Medical Center, we strive to provide the perfect patient experience for all of our patients,” said Keefe. “This can only be achieved with the right people in the right place, who share a common goal of connecting with patients on all levels to ensure we fully understand their needs and provide them the best possible experience. Whether a patient comes through the Emergency Room or any other specialty department, our dedicated team of nurses and staff strive to fully understand patients’ needs through the continuum of care to not only meet, but to exceed their expectations.”

In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.

“As the patient experience movement grows, we recognize the important contribution professionals attaining certification as CPXPs will have. This designation is significant as it underscores and reinforces the critical focus on the patient and family experience in today’s healthcare environment,” said Jason A. Wolf, President, Patient Experience Institute. “The recipients of this certification represent a visionary, thoughtful and committed group of individuals focused on changing the landscape of healthcare for the better.”